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Terms of Service

Revision Date: January 1, 2026

The following terms and conditions, as well as any future modifications (the “Terms”) are a contract between you or your company (“you” or “your”) and Colynk, Inc. (“Calldrip,” “we,” “us,” or “our”) governing your use, and Colynk’s provision, of the Services (as defined below). By using Colynk’s services, software applications, application programming interfaces, Colynk Webhooks, communication services, networks, and websites, including but not limited to www.colynk.com and www.calldrip.com (collectively, the “Services”), you acknowledge that you have read, understood, accept, and agree to be bound by the most recent version of these Terms.

You may review the most current version of the Terms at any time on the Calldrip website at https://www.calldrip.com/tos (“Term Page”). Colynk reserves the right to update and change the Terms from time to time without notice, effective immediately, by posting the updated Terms on the Term Page. Your continued use of the Services after any such changes shall constitute consent to such changes. You agree to review the Terms periodically to be aware of any such revisions. Any new features that augment or enhance the current Services, including the release of new tools and resources, shall be subject to the Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE, OR CEASE YOUR USE OF, THE SERVICES.

1. Grant of Limited License

Subject to your compliance with the Terms including, without limitation, maintaining your registration with current and accurate information and the prompt payment of applicable fees, Colynk hereby grants you a non-exclusive, non-transferable, revocable, worldwide license to access and use the Services. All rights not expressly granted to you are reserved by Colynk and its licensors.

Without explicit permission from Colynk, you may not:

  • Use Colynk’s trademarks or service marks;
  • Alter, modify, obscure, or remove Colynk’s trademarks from the Services;
  • Alter, modify, or obscure the Services;
  • Explicitly, implicitly, or through acts of omission, represent yourself as acting on behalf of Colynk; or
  • Explicitly, implicitly, or through acts of omission, represent yourself as a partner, affiliate, reseller, employee, contractor, vendor, advisor, or counsel of Colynk.

2. Fees

Colynk reserves the right to charge fees for your use of the Services, as described during the account registration process or when making changes to your account plan (“Fees”). You agree to pay such Fees in accordance with the terms set forth in such account registration or change to account plan. Colynk is not obligated to provide refunds or credits for partial months or years of the Services, upgrades or downgrades, or unused time during your subscription.

All Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties associated with your use of the Services, other than on Colynk’s income. You agree to pay for any such taxes that might be applicable to your use of the Services and payments made by you herein.

Colynk reserves the right, in Colynk’s sole discretion, to change published prices without notice. Furthermore, we reserve the right to change the Fees for the Services tied to your account upon thirty (30) days advance notice of the applicability of such change to the Fees.

3. Modifications to the Services

Colynk reserves the right at any time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. Colynk shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

4. Termination of Account

You are solely responsible for properly canceling your account. You may cancel your account at any time by contacting our support team via email. A 30-day written notice is required prior to cancellation. Upon cancellation, you will receive an account cancellation confirmation via email.

Colynk may terminate your account without notice in the event that you breach any of these Terms.

If you cancel the Services before the end of your current paid up period or if Colynk terminates your account as permitted in these Terms, your cancellation will take effect in 30 days and you will not be charged again. In the event of any termination, Colynk will not refund any of the prepaid Fees. Such termination of the Services will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account.

Following termination or expiration of your account, Colynk will retain your data for a period of thirty (30) days, during which time you may request an export of your data. After such period, Colynk may delete your data in accordance with its data retention policies. Colynk reserves the right to refuse service to anyone for any reason at any time.

5. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COLYNK DOES NOT WARRANT THAT (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS OR ERRORS IN THE SERVICES WILL BE CORRECTED; (C) THE SERVICES OR ANY SERVER THROUGH WHICH THE SERVICES ARE MADE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS.

You acknowledge that you use the Services at your own risk. Some jurisdictions do not allow disclaimers of implied warranties, so the above disclaimer may not apply to you in full.

6. Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT COLYNK AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF COLYNK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) IN ANY WAY RELATING TO OR ARISING FROM THIS AGREEMENT. IN NO EVENT SHALL COLYNK’S AGGREGATE LIABILITY FOR DIRECT DAMAGES UNDER THIS AGREEMENT EXCEED THE FEES PAID FOR THE IMMEDIATELY PRECEDING THREE (3) MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Please note that downgrading your account may result in the loss of content, features, or capacity of your account. Colynk does not accept any liability for any such losses.

7. Indemnification

You agree to defend, indemnify, and hold harmless Colynk, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

  • Your violation of these Terms;
  • Your use of the Services, including but not limited to your use of the Services to send communications to third parties;
  • Your violation of any applicable law, rule, or regulation, including without limitation any applicable telemarketing, telephone consumer protection, or anti-spam laws;
  • Your violation of any third-party rights, including without limitation any intellectual property, publicity, confidentiality, property, or privacy rights;
  • Any content or data you route through, use with, or upload to the Services; or
  • Any claims by your customers, prospects, or other third parties arising from or related to your use of the Services.

Colynk reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

8. Dispute Resolution and Arbitration

8.1 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. You and Colynk agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Services (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer or Commercial Arbitration Rules, as applicable, then in effect. The arbitrator shall have exclusive authority to resolve any Dispute and to grant any remedy that would otherwise be available in court, except that the arbitrator may not grant declaratory or injunctive relief benefiting anyone but the parties to the arbitration.

8.2 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small claims court, and either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s confidentiality obligations, intellectual property rights, or other proprietary rights.

8.3 Class Action Waiver

YOU AND COLYNK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

8.4 Opt-Out

You may opt out of this arbitration agreement by notifying Colynk in writing within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you want to opt out of arbitration. Send your opt-out notice to: support@calldrip.com.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. For any disputes not subject to arbitration under Section 8, you and Colynk consent to the personal jurisdiction of the state and federal courts located in Salt Lake County, Utah. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

10. Data Security and Privacy

10.1 Security Measures

Colynk implements and maintains reasonable technical and organizational security measures designed to protect your data and your customers’ data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption of data in transit, access controls, and regular security assessments.

10.2 Data Breach Notification

In the event of a confirmed security breach that results in the unauthorized access, disclosure, or acquisition of your personal data or your customers’ personal data, Colynk will notify you without undue delay, and in any case within seventy-two (72) hours of becoming aware of the breach, to the extent required by applicable law. Notification will be provided to the email address associated with your account.

10.3 Nature of Services — Call Tracking and Analytics

Calldrip is a call tracking, analytics, and lead response platform. Calldrip is not a telephone carrier, telephone service provider, or voice-over-IP (VoIP) provider, and does not own or operate telecommunications infrastructure. Calldrip’s Services operate as a tracking and analytics layer on top of underlying telecommunications networks provided by third-party carriers. Accordingly, Colynk makes no representations or warranties regarding the availability, reliability, or quality of underlying carrier services, and shall not be liable for any interruptions, failures, or limitations attributable to third-party carriers.

10.4 No Emergency Services (E911)

THE SERVICES DO NOT SUPPORT OR CARRY EMERGENCY CALLS. CALLDRIP IS NOT A TELEPHONE SERVICE PROVIDER AND DOES NOT PROVIDE ACCESS TO 911, E911, OR ANY EMERGENCY SERVICES. YOU MUST NOT USE THE SERVICES TO ATTEMPT TO CONTACT EMERGENCY SERVICES OR IN ANY SITUATION WHERE SUCH CONTACT MAY BE REQUIRED. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING SEPARATE MEANS OF ACCESSING EMERGENCY SERVICES. COLYNK SHALL HAVE NO LIABILITY FOR ANY CLAIM, LOSS, INJURY, OR DAMAGES ARISING FROM OR RELATED TO YOUR INABILITY TO USE THE SERVICES TO ACCESS EMERGENCY SERVICES.

10.5 Data Processing

To the extent that you provide us with personal data relating to your customers, leads, or other individuals (“Customer Data”) in connection with your use of the call tracking and analytics Services, you represent and warrant that you have obtained all necessary rights and consents to share such data with Colynk and to permit Colynk to process such data in accordance with these Terms and our Privacy Policy. As a call tracking and analytics provider, Colynk processes Customer Data solely as a data processor acting on your behalf and under your instructions. You, as the business operating the tracked phone numbers and communications, are the data controller responsible for the lawful basis of collection and use of Customer Data.

10.6 Compliance with Privacy Laws

Each party agrees to comply with all applicable privacy and data protection laws and regulations in connection with its activities under these Terms, including without limitation the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and any other applicable state or federal privacy laws. Colynk’s collection and use of personal data is further described in our Privacy Policy, available at https://www.calldrip.com/privacy-policy.

11. Mobile Messaging

Calldrip utilizes mobile messaging. By opting into any of our SMS services, you agree to the following:

  • We send mobile messages to users who have opted in through our website forms or contracts. These messages include transactional updates regarding customer onboarding, price quotes, responses to inquiries, and promotional offers regarding our call tracking services.
  • Message frequency varies based on user interaction and the specific stage of your service inquiry or account setup.
  • Message and data rates may apply from your wireless carrier.
  • To stop receiving messages, reply STOP to any mobile message sent from us. After texting STOP, you will receive one additional message confirming that your request has been processed.
  • Your mobile information is handled with strict confidentiality. Please review our Privacy Policy for more details. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

12. Prohibited Use and Content

The following use of the Services is strictly prohibited:

  • Any communication or solicitation that is unsolicited or for which proper consent has not been received from the intended recipient, including any communications in violation of the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, or other applicable anti-spam or telemarketing laws.
  • Gambling of any kind;
  • Ponzi or pyramid schemes (get-rich-quick schemes);
  • Illegal or regulated substances;
  • Phishing activities of any kind;
  • Pornography, child sexual abuse material, or other sexually exploitative content;
  • Content that infringes the intellectual property or rights of others;
  • Communications that are harassing, abusive, threatening, or discriminatory by nature;
  • Any activities that violate the rights of others, may be harmful to others, or that are illegal.

13. Other Restrictions

You will not attempt to re-create or modify the Services or any portion thereof. Reverse engineering, in any form, is strictly prohibited and subject to legal action. You may not use the Services to develop competing products or services.

14. Enforcement

We reserve the right to monitor content across the Services and to investigate potential violations of our Terms of Service. We may remove or disable access to any business or user that violates the terms of this, or any other agreement we have with you, for use of the Services. We do not assume any obligations with regard to monitoring or enforcing the terms of this Service.

15. Privacy Policy

We take seriously our responsibilities in relation to the processing of personal data. We do not collect or process personal data unnecessarily. Our full Privacy Policy is available at https://www.calldrip.com/privacy-policy and is incorporated into these Terms by reference.

15.1 Collection

Subject to these Terms, you consent, through your use of the Services or by communication with us, to the collection, use, disclosure, storage, processing, and transfer to the United States and/or other countries of the following information (collectively, your “Private Information”) by us or by third-party vendors contracted by us:

  • Your account registration data;
  • Your credit card and/or other billing information;
  • Personal information such as your name, email address, and phone number;
  • Business information like your company name, company size, and business type;
  • Your customers’ information that you provide us or through your customers’ interaction with the Services;
  • Any other information you provide us, such as your coworkers’ email addresses;
  • Account information from add-ons and other third-party services you use in conjunction with our Services; and
  • Data about your use of the Services, including interactions with the user interface, computers you connect to the Services with, and the frequency and size of data transfers.

15.2 Use

We use your Private Information to provide the Services to you; send you notifications of updates to the Services; send you marketing communications such as email (unless you choose to opt out by following the unsubscribe instructions included in those emails); and if you provide us personal information about others, we will only use that information for the specific reason for which it was provided to us.

15.3 Cookies

You consent to the use of cookies, web beacons, and log file information to: (i) operate the Services; (ii) store information so that you will not have to re-enter it during your visit or the next time you use the Services; (iii) provide custom, personalized content and information; (iv) monitor the effectiveness of our marketing campaigns; (v) monitor aggregate metrics such as total number of visitors and pages viewed; and (vi) track your entries, submissions, and status in promotions, sweepstakes, and contests.

15.4 Third-Party Services

We may share or collect your Private Information with third-party service providers, including companies that assist with payment processing, business analytics, data processing, account management, and other services. We require these companies to use your Private Information only for the specific services we have requested and not to share it with unauthorized parties. We will ensure that any such third party adheres to obligations no less protective of your Private Information than this Privacy Policy.

16. General Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Colynk with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter hereof.

16.2 Waiver

The failure of Colynk to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.

16.3 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nonetheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

16.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Colynk’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Colynk may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

16.5 Notices

Any notices or other communications provided by Colynk under these Terms will be given by posting to the Services or by email to the email address associated with your account. Notices to Colynk should be sent to support@calldrip.com.

16.6 Force Majeure

Colynk shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including without limitation acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, or accidents.

17. Contact

If you have any questions about these Terms of Service, please contact us at:

Calldrip / Colynk, Inc.

Email: support@calldrip.com

Website: www.calldrip.com

Phone: (312) 535-8288