Mystery Shopping Is Failing Your Dealership. Here's Why.

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Forest Ward

Stop playing hide-and-seek with your dealership's performance. It's time to see what's really happening.

For decades, automotive dealerships have relied on mystery shops as their window into customer service performance. These carefully orchestrated calls feel like due diligence—a professional way to keep tabs on how your team handles prospects. But here's the uncomfortable truth: mystery shops are giving you a distorted view of reality, and that distortion is costing you deals.

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The Biggest Risk Is Life Itself... So Why Not Go All In?

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Koby Jackson

We don’t like to talk about it much, but let’s be honest:

The biggest risk you’ll ever take is life itself.

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From Sleepless Nights to “Overnight Success”: The Truth They Don’t Tell You

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Koby Jackson

You’ve heard the phrase, “It only took ten years to become an overnight success.” It sounds like a joke, but it’s the lived experience of nearly every entrepreneur I know—including myself.

Before Calldrip gained traction, before people called our approach “innovative,” I was drowning in deadlines, and stress-induced sleepless nights. I was calculating cash flow in my head at 2 a.m. and praying that clients paid before payroll hit. There’s no TED Talk for that part.

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Tailored Coaching Tools for Every Department in Your Dealership

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Forest Ward

Let’s face it: a one-size-fits-all approach doesn’t work when your teams wear different hats. The way your sales staff speaks to a customer is nothing like how your service advisors handle calls—and your parts department? Completely different priorities.

To build a high-performing dealership, you need insights that reflect those differences.

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Why We Still Believe in Bootstrapping

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Koby Jackson

There’s nothing quite like the energy of the startup. 

When you’re bootstrapping, every decision matters. Every win feels massive. And every person on the team is rowing in the same direction, not because they were told to—but because they believe in where the boat is going.

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The Disease: Waiting to Follow Up

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Koby Jackson

Across industries, agility and speed are often touted as the keys to success. Yet, a pervasive ailment silently undermines many organizations: the failure to promptly follow up with leads. This "disease"—characterized by hesitation and delayed responses—can be fatal, leading to missed opportunities and, ultimately, business failure. Understanding and addressing this issue is crucial for any business aiming to thrive in a competitive landscape.

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5 Communication Mistakes Costing You Sales

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Forest Ward

Every day, businesses lose potential customers not because of poor products or pricing, but because of communication missteps that could easily be avoided. In today's competitive marketplace, how you communicate with prospects and customers can make or break a deal.

After analyzing thousands of customer interactions, we've identified five critical communication mistakes that consistently damage conversion rates and customer relationships. More importantly, we'll show you exactly how to fix each one.

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We're Not For Sale

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Koby Jackson

At least once a week, someone reaches out to “see if we’re open to selling.”

We’re not for sale.

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How to use AI within your dealership effectively

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Koby Jackson

In the fast-paced world of automotive retail, one thing is clear—your service department doesn’t sound like your sales department, and your parts team sure doesn’t have the same goals as finance. 

Here's the reality: what gets measured gets improved. But if you’re not measuring the right things for each department, you’re missing the mark - and missing opportunities to coach, optimize, and grow.

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Texting vs. Calling: What Works Best in Today’s Market?

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Forest Ward

In the rapidly evolving landscape of customer communication, businesses face a pivotal question: Should they prioritize texting or calling? The answer isn’t straightforward, as both channels offer unique advantages. Understanding when and how to use each can significantly impact customer engagement and satisfaction.

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