In the fast-paced world of automotive retail, one thing is clear—your service department doesn’t sound like your sales department, and your parts team sure doesn’t have the same goals as finance. 

Here's the reality: what gets measured gets improved. But if you’re not measuring the right things for each department, you’re missing the mark - and missing opportunities to coach, optimize, and grow.

In the rapidly evolving landscape of customer communication, businesses face a pivotal question: Should they prioritize texting or calling? The answer isn’t straightforward, as both channels offer unique advantages. Understanding when and how to use each can significantly impact customer engagement and satisfaction.

There’s something unforgettable about the early days of a startup.

No big budgets. No overgrown org charts. Just a small, scrappy group of people with a shared vision and an unshakable drive to build something that matters. That’s the essence of bootstrapping a startup—and at Calldrip, it’s part of our DNA.

We didn’t start with bells and whistles. We started with belief.

Traveling isn’t just about visiting new places—it’s about learning. My recent trip to Europe, and especially Holland, was an eye-opening experience that reinforced some powerful lessons about pride, structure, and leadership—lessons that we should all be applying in our businesses.

Traveling isn’t just about visiting new places—it’s about learning from the best. My recent visit to the UK was a powerful reminder of what makes businesses thrive: trust, well-structured systems, and leadership rooted in relationships.

The UK has long been a place where I’ve built meaningful partnerships and lasting business relationships. After years of working with incredible teams, partners, and customers, I’ve come to appreciate how trust, collaboration, and consistency drive success.

Here’s what we can all take away from the UK’s approach to business and leadership.

The digital marketplace has transformed how businesses connect with potential customers. Attention spans have shortened dramatically, and the old sales adage "timing is everything" has taken on new significance. 

When a prospect expresses interest by completing your form or engaging with your ad, a silent timer starts ticking. Your response time doesn't just affect conversion rates—it taps into fundamental human psychology that can make or break your sales opportunity.

Artificial intelligence (AI) is revolutionizing sales—but not in the way you might think.

After nearly two decades of traveling internationally for work, I’ve seen first-hand how the sales landscape has evolved. But one thing remains constant: the best sales teams prioritize customer success as much as their own.

Effective customer communication directly impacts your bottom line. While email marketing achieves average open rates of 20-25%, text messages boast an impressive 98% open rate with 90% read within the first three minutes. This stark contrast highlights why businesses need a powerful SMS strategy.

Enter Broadcast — Calldrip's newest feature designed to revolutionize how you connect with customers and prospects through high-impact text messaging.

The future is now—or at least, it’s coming at us faster than a sales manager when you miss your quota. As we move into 2025, sales technology is evolving at breaking speed, and if you’re not keeping up, you might find yourself left behind, still using sticky notes and hoping for the best.

You don’t have to be a tech guru to take advantage of these changes. Here are the top trends that will define the future of sales technology and how they’ll change the way businesses interact with our customers.