What is Conversation Intelligence?

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Kinsey Wolf

Even in today's digital world, communication is critical. And even though we're talking to each other more than ever before, communication doesn't seem to be getting better. That's where Conversation Intelligence can help. But what is Conversation Intelligence?

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How Managers Can Use Conversational Intelligence

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Kinsey Wolf

Communication lies at the heart of every successful workplace. Mastering the art of conversation is key to fostering collaboration, innovation, and a positive work culture. But the truth is, it's easier said than done. If you're interested in improving your communication, Conversation Intelligence (CI) is a powerful tool.

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How to Manage Customer Conversations During the Current Auto Inventory Shortages

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Aaron Parsons

The ongoing chip shortage is causing severe auto inventory constraints. This extremely limited supply is costing the industry millions in lost unit sales and billions in lost profits. However, automotive dealers are adept at managing adversity. Dealerships have done it in the past: remember the 2009 crash followed by cash for clunkers? 

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How To Include Text Messaging in Your Inbound Call Tracking

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Pam Georgiana

Do you know one of the simplest ways your sales team can have a competitive advantage over your competitors? By prioritizing  using lead source attribution. Ruler Analytics reports that 53.3% of sales leaders do not understand marketing attribution. Also, 62% admit that they don't attribute revenue to inbound calls. While attribution is one of the trickiest challenges to solve in this digital age, not proactively addressing it can be a costly problem. On the flip side, accurate and efficient attribution presents a huge opportunity for sales teams. So how can you do it? One way is with call tracking and text messaging call tracking. It can give you that important competitive edge.

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Your Essential Guide to Call Tracking for Businesses

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Pam Georgiana

Your sales team is killing it this month. They've received a record number of calls and are scrambling to follow up. You’re thrilled, but you're also wondering, what happened this month to generate all these calls? 

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3 Ways to Improve Phone Call Tracking & Monitoring - Automatically

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Kinsey Wolf

Chances are, your business is spending thousands of dollars every year on advertising to attract and close prospects. Most businesses will include a phone number with at least some of those advertisements.

Sound familiar? If so, you’ve probably heard of call tracking and monitoring.

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A Beginner's Guide to Sales Call Tracking

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Pam Georgiana

How often have you asked a lead, "How did you hear about our company?" Thousands, right? And how many times have you gotten helpful answers? Chances are, not quite as often.

This is one of the most important (and often forgotten) questions to ask during that first interaction with a prospective customer. And even when you do remember to ask, expecting a lead to tell you where they heard about your company accurately can be problematic. In either case, it is difficult to know what marketing or advertising campaigns are working and which are not. So instead, you're throwing your budget at a wall hoping something sticks. 

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Experiencing the 'Wow': My Personal Journey from Vanilla to AI-Powered Call Tracking & Advanced Customer Experience

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Koby Jackson

I remember when call tracking was just plain vanilla, conventional, and well, a bit uninspiring. But fast forward to today and I'm blown away by how it's evolved. Now, Artificial Intelligence (AI), Customer Data Platforms (CDPs), and improved call tracking techniques are merging to create those unforgettable 'Wow' moments that make customers, like you and me, feel incredibly special. Matching the right sales consultant makes the customer feel connected, and let’s face it more likely to spend money because of these feelings and connections.

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How to Optimize Marketing ROI with Call Tracking

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Michelle Farnsworth

We all know it – collecting consumer data is vital to any business who wants to optimize online lead conversions. So, how can call tracking help?

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10 Statistics that Prove the Power of Sales Coaching

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Kinsey Wolf

Sales coaching is one of the best kept secrets in high-performing sales. We know this from personal experience with our award-winning sales coaching software. But don’t just take our word for it! Here are sales coaching statistics that clearly demonstrate the value.

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