Sales coaching is a proven strategy for improving sales performance. But what are sales coaching...

In the opening words of his TED talk, American business magnate Bill Gates declared “Everyone needs...

As much as we love the efficiency of texting and email when doing business, there are times when a...

Your sales team is killing it this month. They've received a record number of calls and are...

We all know it – collecting consumer data is vital to any business who wants to optimize online...

Even in today's digital world, communication is critical. And even though we're talking to each...

Businesses in the US spent $4.6B on generating leads in 2021; it’s a top priority for marketing and...

According to Forbes magazine, companies that generate leads on the internet are wasting nearly 71%...

Call monitoring tools are part of the backbone of any customer service operation. The right call...

Your call center is often the frontline of customer interactions. Every call presents an...