In today’s hyper-connected world, your digital presence speaks before you do. And if you’re in sales—or frankly, any customer-facing role—that presence can make or break your credibility.

So here’s a question worth asking: What’s the first thing a prospect sees when they look you up?

Stop playing hide-and-seek with your dealership's performance. It's time to see what's really happening.

For decades, automotive dealerships have relied on mystery shops as their window into customer service performance. These carefully orchestrated calls feel like due diligence—a professional way to keep tabs on how your team handles prospects. But here's the uncomfortable truth: mystery shops are giving you a distorted view of reality, and that distortion is costing you deals.

We don’t like to talk about it much, but let’s be honest:

The biggest risk you’ll ever take is life itself.

You’ve heard the phrase, “It only took ten years to become an overnight success.” It sounds like a joke, but it’s the lived experience of nearly every entrepreneur I know—including myself.

Before Calldrip gained traction, before people called our approach “innovative,” I was drowning in deadlines, and stress-induced sleepless nights. I was calculating cash flow in my head at 2 a.m. and praying that clients paid before payroll hit. There’s no TED Talk for that part.

Across industries, agility and speed are often touted as the keys to success. Yet, a pervasive ailment silently undermines many organizations: the failure to promptly follow up with leads. This "disease"—characterized by hesitation and delayed responses—can be fatal, leading to missed opportunities and, ultimately, business failure. Understanding and addressing this issue is crucial for any business aiming to thrive in a competitive landscape.

Every day, businesses lose potential customers not because of poor products or pricing, but because of communication missteps that could easily be avoided. In today's competitive marketplace, how you communicate with prospects and customers can make or break a deal.

After analyzing thousands of customer interactions, we've identified five critical communication mistakes that consistently damage conversion rates and customer relationships. More importantly, we'll show you exactly how to fix each one.

Traveling isn’t just about visiting new places—it’s about learning. My recent trip to Europe, and especially Holland, was an eye-opening experience that reinforced some powerful lessons about pride, structure, and leadership—lessons that we should all be applying in our businesses.

Traveling isn’t just about visiting new places—it’s about learning from the best. My recent visit to the UK was a powerful reminder of what makes businesses thrive: trust, well-structured systems, and leadership rooted in relationships.

The UK has long been a place where I’ve built meaningful partnerships and lasting business relationships. After years of working with incredible teams, partners, and customers, I’ve come to appreciate how trust, collaboration, and consistency drive success.

Here’s what we can all take away from the UK’s approach to business and leadership.

After nearly two decades of traveling internationally for work, I’ve seen first-hand how the sales landscape has evolved. But one thing remains constant: the best sales teams prioritize customer success as much as their own.

The future is now—or at least, it’s coming at us faster than a sales manager when you miss your quota. As we move into 2025, sales technology is evolving at breaking speed, and if you’re not keeping up, you might find yourself left behind, still using sticky notes and hoping for the best.

You don’t have to be a tech guru to take advantage of these changes. Here are the top trends that will define the future of sales technology and how they’ll change the way businesses interact with our customers.