Posts by

Koby Jackson

Founder & CEO Calldrip

How Pride, Process, and Leadership Drive Excellence

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Koby Jackson

Traveling isn’t just about visiting new places—it’s about learning. My recent trip to Europe, and especially Holland, was an eye-opening experience that reinforced some powerful lessons about pride, structure, and leadership—lessons that we should all be applying in our businesses.

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How Trust, Process, and Leadership Drive Success

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Koby Jackson

Traveling isn’t just about visiting new places—it’s about learning from the best. My recent visit to the UK was a powerful reminder of what makes businesses thrive: trust, well-structured systems, and leadership rooted in relationships.

The UK has long been a place where I’ve built meaningful partnerships and lasting business relationships. After years of working with incredible teams, partners, and customers, I’ve come to appreciate how trust, collaboration, and consistency drive success.

Here’s what we can all take away from the UK’s approach to business and leadership.

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AI & Sales: How Smart Automation Enhances, Not Replaces, the Human Touch

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Koby Jackson

Artificial intelligence (AI) is revolutionizing sales—but not in the way you might think.

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Small Changes, Big Wins: Lessons from Customers & Partners in Europe

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Koby Jackson

After nearly two decades of traveling internationally for work, I’ve seen first-hand how the sales landscape has evolved. But one thing remains constant: the best sales teams prioritize customer success as much as their own.

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The Future of Sales Technology: Trends to Watch in 2025

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Koby Jackson

The future is now—or at least, it’s coming at us faster than a sales manager when you miss your quota. As we move into 2025, sales technology is evolving at breaking speed, and if you’re not keeping up, you might find yourself left behind, still using sticky notes and hoping for the best.

You don’t have to be a tech guru to take advantage of these changes. Here are the top trends that will define the future of sales technology and how they’ll change the way businesses interact with our customers.

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The Follow-Up Formula: Why 80% of Sales Are Won AFTER the First Call

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Koby Jackson

If you’re in sales, you’ve heard the phrase: "The fortune is in the follow-up." But here’s the reality—most sales reps aren’t following up. In fact, research shows that 80% of sales are closed after the fifth contact, yet the overwhelming majority of salespeople give up after just one follow-up.

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The Death of Traditional Call Tracking

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Koby Jackson

Basic call tracking methods have become obsolete; simply identifying callers and logging call durations no longer provides the comprehensive insights needed to optimize customer interactions and drive sales. The integration of artificial intelligence (AI) and advanced technologies is revolutionizing call tracking, enabling detailed analyses of conversations and customer behaviors that were previously unattainable.

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The Future of Sales: Blending AI with the Human Touch

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Koby Jackson

As a tech enthusiast and someone passionate about enhancing customer experiences, I've been thinking a lot about how artificial intelligence (AI) is changing the sales world. While AI offers some amazing tools and capabilities, I firmly believe that the human element in sales remains irreplaceable. We shouldn't let AI run the show entirely; instead, we should use it to make our sales process even better.

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Experiencing the 'Wow': My Personal Journey from Vanilla to AI-Powered Call Tracking & Advanced Customer Experience

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Koby Jackson

I remember when call tracking was just plain vanilla, conventional, and well, a bit uninspiring. But fast forward to today and I'm blown away by how it's evolved. Now, Artificial Intelligence (AI), Customer Data Platforms (CDPs), and improved call tracking techniques are merging to create those unforgettable 'Wow' moments that make customers, like you and me, feel incredibly special. Matching the right sales consultant makes the customer feel connected, and let’s face it more likely to spend money because of these feelings and connections.

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Lessons From a Decade at NADA: The Art of Keeping an Open Mind

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Koby Jackson

After nearly a decade of attending the NADA Show, this year’s event in Las Vegas has reaffirmed its status not just as an annual gathering but as a crucial gauge of innovation within the automotive industry. As an exhibitor, each show serves as a reminder of the industry’s dynamic and challenging nature.

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