These days, consumers expect convenience in every purchasing relationship. Depending on their personal preferences (and age) your customers may prefer to call, text, live chat, or email your company.
Established brands often struggle to adopt these new modes of communication, but not because they don’t want to. The reality is that new communication channels mean more complexity and more possibility for confusion and missed messages. As a result, these brands may opt for old-school, tried-and-true communication like phone calls and emails because they feel reliable.
The trouble is, consumers tend to value these differently. Take email, for example. This is one of the most popular business communication channels, but most consumers don’t favor email. Studies indicate that fewer than half of consumers prefer email; the rest have major complaints. And it’s no wonder! Most consumers have 10s, if not 100s, of email subscriptions. More than 55% of emails go completely unread. Bottom line: email is overwhelming, and the chances for important sales or service conversations to get lost are high.
Interested in setting up texting? It’s simpler and more streamlined than you might think! If you’re an existing customer, just talk to your Customer Success Manager today. For new customers, you’ll be happy to learn that Hosted SMS is included with every subscription.
The best part? There’s no additional charge.
How Calldrip Now Lets You Text from Your Landline
Our new Hosted SMS functionality is available right now. When you turn on Hosted SMS, here are some of the features and benefits you’ll experience:
1. Keep your landline number so you don't confuse customers.
There’s no need to have multiple phone numbers for your business, just to accept SMS messages. Now, they can quickly and easily call and text you straight to your existing landline.
Forget about asking everyone to update their contact information for your company. (No one actually does that, anyway!)
Plus, you won’t have to deal with the hassle of updating your contact details in directories, membership profiles, or business listing services.
2. Simple, shared inbox for your inbound and outbound messages.
We’ve designed Hosted SMS with an easy-to-use shared inbox that lives in your Calldrip dashboard. That means that when your customers text you, any one of your sales or customer success team members can respond quickly and easily.
In the new year, we’ll be rolling out an app so your team can message on-the-go.
Choose whether to delegate all messages to one person, or round-robin as available!
3. Let your customers choose whether to text or call your business.
Today’s customers expect convenience. With this new functionality, you get to meet them wherever is most convenient for them! Customers who prefer to talk on the phone still can, while those who like to text can quickly send that note.
Ready to enable text communication on your landline? For existing customers, it’s easy! Just let your Customer Success Manager know, and you’ll be on your way.
If you’re new to Calldrip, we’d love a chance to show you our all-in-one sales enablement software. You may know us for our rapid lead response and conversational sales tools. What you may not know is that we’re constantly adding new features and functionality, like Hosted SMS. Book your demo here.
With Hosted SMS, prospects will be able to text your business directly from your current phone number. You’ll also be able to send SMS messages to confirm appointments from your existing landline.
As a reminder, this is completely free for existing customers. It’s included in every subscription for new customers, too!
Learn more about how to text your customers from your business’s landline today!
Kinsey Sullivan Wolf
Kinsey is a marketing strategist. When she's not working, she enjoys traveling, trying new restaurants, and spending time with loved ones.
Sales Fundamentals That Will Drive Success - Calldrip